Privacy Policy
Rahatkom Privacy Policy
Last updated: 4 September 2026. This Privacy Policy explains what personal data Rahatkom collects, how we use it, and the choices you have.
Introduction
Rahatkom (“Rahatkom”, “we”, “us”) operates a marketplace and delivery platform that connects customers with stores, service providers and delivery partners. This policy applies to the Rahatkom customer, partner and delivery apps and this website. By using Rahatkom you agree to the practices described here.
Information we collect
- Account details — your name, email address, phone number and profile photo.
- Location data — your saved delivery / pickup addresses and, with your permission, your device location while you use ordering or delivery features. Delivery partners share live location while an order is in progress so customers can track their delivery.
- Orders & activity — your orders, bookings, cart and how you browse within the app.
- Payment information — your chosen payment method and, for stores/partners, payout details. Card payments are processed by our payment providers; we do not store your full card or bank-account numbers.
- Communications — in-app chat messages, ratings and reviews, and call metadata. Calls between you and a store or driver are connected through Rahatkom, so your phone number is not shown to the other party.
- Camera & documents — for partners and delivery partners, photos and identity/registration documents you upload for verification.
- Device & technical data — device identifiers, app version, language preference and push-notification tokens.
How we use your information
- Create and manage your account and show you nearby stores and services.
- Process, fulfil and deliver your orders and bookings, and connect you with stores and delivery partners.
- Send order updates, chat messages and service notifications.
- Provide customer support and resolve issues.
- Keep the platform safe — verify accounts and prevent fraud and abuse.
- Understand usage so we can improve and develop Rahatkom.
How we share information
- With stores and delivery partners — only the details needed to fulfil your order (such as your name, delivery address and order contents).
- With service providers — hosting, maps, payment, messaging and calling providers who process data on our behalf under confidentiality obligations.
- For legal and safety reasons — where required by law, or to protect the rights and safety of our users and the public.
- We do not sell your personal data.
Location & background location
With your permission, Rahatkom uses your device location to show nearby stores, set your delivery address and enable live order tracking. The Rahatkom Delivery app collects a delivery partner's location in the background while they are online so customers and support can track an active delivery and so orders can be dispatched fairly. Location is not collected in the background when the delivery partner is offline. You can grant or revoke location access at any time in your device settings.
Notifications
With your permission we send push notifications for order status, new job requests (for partners and delivery partners), chat messages and important service updates. You can turn notifications off in your device settings, but you may then miss time-sensitive order or delivery alerts.
Data retention
We keep your personal data while your account is active. When you delete your account we remove your personal data, except records we must keep for legal, tax, accounting and fraud-prevention reasons:
| Transaction & invoice records | Up to 7 years (statutory financial/tax requirement), then deleted. |
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| Fraud / safety records | Up to 12 months where required to prevent abuse, then deleted. |
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See our Account & Data Deletion page for how to delete your account.
Your rights and choices
- Access & correct — view and update your profile details in the app.
- Delete — request account and data deletion at any time (see the deletion page).
- Location — grant or revoke location access in your device settings.
- Notifications — opt out of promotional notifications in the app or device settings.
Security
We protect your information using encryption in transit and access controls that limit who can see your data. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.
Children’s privacy
Rahatkom is not directed to children under 16 (or the age of majority in your country). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will remove it.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new “last updated” date. Please review it periodically.