Delete your Rahatkom account

How to request deletion

Rahatkom (Customer) app

1. Open the app and sign in
2. Go to Profile
3. Tap the section showing your name and email address
4. In Account Info, tap Delete account
5. Tap Delete to confirm

Rahatkom Delivery app

1. Open the app and sign in
2. Go to Profile
3. Tap Profile Settings
4. Open your profile/account details
5. Scroll down and tap Delete Account
6. Review the confirmation message and tap Delete to permanently delete your account

Rahatkom Partner app

1. Open the app and sign in
2. Tap the Profile icon (top-right corner)
3. Tap Settings
4. Tap Delete account
5. Tap Confirm to submit the deletion request

Can't access the app? Email support@rahatkom.com from your registered email address to request deletion.

What data is deleted

When your request is verified, we permanently delete the personal data linked to your account, including:

• Your profile (name, email, phone number, profile photo)
• Saved delivery / pickup addresses and location data
• Order and booking history tied to your profile
• Saved payment preferences and wallet balance details
• Support chats, ratings and reviews you submitted

Data we retain (and for how long)

Some records must be kept after account deletion to meet legal, tax, accounting and fraud-prevention obligations. These are retained in a restricted form and then permanently deleted:

Transaction & invoice records	Up to 7 years (statutory financial/tax requirement), then deleted.
Fraud / safety records	Up to 12 months where required to prevent abuse, then deleted.

Retained records are not used for any other purpose and are not linked to an active account.

Timeline

Deletion requests are processed within 30 days. You will receive a confirmation once your account and eligible data have been removed.

Contact

Questions about this request or your data? Email support@rahatkom.com.