This page explains how to request deletion of your Rahatkom account and the personal data associated with it.
How to request deletion
Rahatkom (Customer) app
- Open the app and sign in
- Go to Profile
- Tap the section showing your name and email address
- In Account Info, tap Delete account
- Tap Delete to confirm
Rahatkom Delivery app
- Open the app and sign in
- Go to Profile
- Tap Profile Settings
- Open your profile/account details
- Scroll down and tap Delete Account
- Review the confirmation message and tap Delete to permanently delete your account
Rahatkom Partner app
- Open the app and sign in
- Tap the Profile icon (top-right corner)
- Tap Settings
- Tap Delete account
- Tap Confirm to submit the deletion request
What data is deleted
When your request is verified, we permanently delete the personal data linked to your account, including:
- Your profile (name, email, phone number, profile photo)
- Saved delivery / pickup addresses and location data
- Order, ride and booking history tied to your profile
- Saved payment preferences (e.g. UPI handle) and wallet balance details
- Support chats, ratings and reviews you submitted
Data we retain (and for how long)
Some records must be kept after account deletion to meet legal, tax, accounting and fraud-prevention obligations. These are retained in a restricted form and then permanently deleted:
| Transaction & invoice records | Up to 7 years (statutory financial/tax requirement), then deleted. |
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| Fraud / safety records | Up to 12 months where required to prevent abuse, then deleted. |
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Retained records are not used for any other purpose and are not linked to an active account.
Timeline
Deletion requests are processed within 30 days. You will receive a confirmation once your account and eligible data have been removed.
Last updated: 11 August 2026. This Privacy Policy explains what personal data Rahatkom collects, how we use it, and the choices you have.
Introduction
Rahatkom (“Rahatkom”, “we”, “us”) operates a marketplace and delivery platform that connects customers with stores, service providers and delivery partners. This policy applies to the Rahatkom customer, partner and delivery apps and this website. By using Rahatkom you agree to the practices described here.
Information we collect
- Account details — your name, email address, phone number and profile photo.
- Location data — your saved delivery / pickup addresses and, with your permission, your device location while you use ordering, ride or delivery features.
- Orders & activity — your orders, rides, bookings, cart and how you browse within the app.
- Payment information — payment preferences such as your UPI handle and wallet balance. Payments to stores are made directly to the store (for example cash or UPI); we do not store your full card or bank-account details.
- Communications — in-app chat messages, ratings and reviews, and call metadata. Calls between you and a store or driver are connected through Rahatkom, so your phone number is not shown to the other party.
- Device & technical data — device identifiers, app version, language preference and push-notification tokens.
How we use your information
- Create and manage your account and show you nearby stores and services.
- Process, fulfil and deliver your orders, rides and bookings, and connect you with stores and delivery partners.
- Send order updates, chat messages and service notifications.
- Provide customer support and resolve issues.
- Keep the platform safe — verify accounts and prevent fraud and abuse.
- Understand usage so we can improve and develop Rahatkom.
How we share information
- With stores and delivery partners — only the details needed to fulfil your order or booking (such as your name, delivery address and order contents).
- With service providers — hosting, maps, messaging and calling providers who process data on our behalf under confidentiality obligations.
- For legal and safety reasons — where required by law, or to protect the rights and safety of our users and the public.
- We do not sell your personal data.
Data retention
We keep your personal data while your account is active. When you delete your account we remove your personal data, except records we must keep for legal, tax, accounting and fraud-prevention reasons:
| Transaction & invoice records | Up to 7 years (statutory financial/tax requirement), then deleted. |
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| Fraud / safety records | Up to 12 months where required to prevent abuse, then deleted. |
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See our Account & Data Deletion page for how to delete your account.
Your rights and choices
- Access & correct — view and update your profile details in the app.
- Delete — request account and data deletion at any time (see the deletion page).
- Location — grant or revoke location access in your device settings.
- Marketing — opt out of promotional notifications in the app settings.
Security
We protect your information using encryption in transit and access controls that limit who can see your data. No method of transmission or storage is completely secure, but we work continuously to safeguard your information.
Children’s privacy
Rahatkom is not directed to children under 16 (or the age of majority in your country). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us and we will remove it.
Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page with a new “last updated” date. Please review it periodically.